QuotedPartComparisons · Updated 2026-10-30
What do machine shops actually say about JobBOSS²?
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On Capterra, JobBOSS² averages 4.2 out of 5 from 867 reviews, as of October 30, 2026. Its subscores are 4.1 for ease of use, 4.1 for value for money and 4.4 for customer service. The written reviews are consistent. Support is the most praised part, with 89% of 262 mentions positive in Capterra's summary. Glitches and a learning curve are the most common complaints, with 70% of 115 mentions about glitches negative. Forum posts from Practical Machinist are harsher, especially about scheduling and how hard it is for new hires. That is typical of forums, where people post when something hurts. Every opinion below is quoted, linked and dated, positive and negative alike.
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The numbers, and what they can't tell you
Capterra's 867 reviews make JobBOSS² one of the most-reviewed job-shop ERPs. Capterra marks some reviews as incentivized (the reviewer got a small reward), and several of the most recent are, so read the text rather than the stars. Capterra also lists no free trial for JobBOSS², which matches ECI's own pages: pricing is by quote. We couldn't load G2's page to check its count, so G2 isn't included.
Star averages blend shops of every size, industry and implementation quality. For your decision, the themes matter more than the 4.2: what reviewers praise and complain about, and whether they look like your shop.
What shops say, by theme
Quotes are trimmed only where marked with …; spelling is left as written. The 2019 forum posts are about classic JobBOSS, before JobBOSS², and are included for the support and sales experience, which comes from the same company.
| Theme | For or against | What they said | Who and when |
|---|---|---|---|
| Support | for | “Tech support has been great” | Shop that moved from Global Shop to classic JobBOSS, Practical Machinist, 2019 |
| Sales and implementation | against | “the sales reps were annoyingly pushy during the selection process … and customer service during implementation was atrocious” | Same post, Practical Machinist, 2019 |
| All-in-one | for | “its ability to manage the entire manufacturing process in one system. It made it easy to track quotes, jobs, inventory, scheduling, and customer information” | Kate L., Sales, Machinery, Capterra, August 3, 2026 |
| Learning curve | against | “it can take some time to learn, especially for new users who aren’t familiar with manufacturing software” | Ethan R., Capterra, September 23, 2026 (switched from Global Shop Solutions) |
| Ease of use | for | “it is easy to bring new employees onto the system, teach them how to use it, and quickly get them using the system effectively” | Brandan L., Design Engineer, Machinery, Capterra, October 16, 2024 |
| Ease of use | against | “It's clunky and hard to use for new employees.” | Long-time E2/JobBOSS² user, Practical Machinist, 2023 |
| Job costing | for | “a significant upgrade in terms of the job costing accuracy for our company” | Jhonny D., Capterra, April 11, 2025 |
| Reporting | against | “The reporting tool lacks flexibility … I had to export and then combining outside.” | Henrijs R., Capterra, April 14, 2025 |
| Scheduling | against | “With JobBoss2 it feels like we're constantly having to create work-arounds … to sort of get their flow to work with the real world.” | 30-person high-mix shop, Practical Machinist, 2023 |
| Integrations | against | “we're struggling to get the data points over from Paperless Parts into the system” | Brandan L., Capterra, October 16, 2024 |
| Price | for | “The lower (relatively speaking) price and flexible payment options were a big selling point.” | Shop that chose classic JobBOSS, Practical Machinist, 2019 |
Patterns worth testing in a demo
Three patterns repeat across sources. Support gets praised more than the software itself, which suggests you'll lean on support during setup, so ask about response times in writing. New users find it hard, which matters if you hire often, so ask to watch a new-hire workflow such as clocking onto a job and finding the traveler. Scheduling and reporting draw the most workaround complaints, so bring a real week of hot jobs and one report you run today, and have ECI build both in the demo.
One review mentions trouble syncing Paperless Parts data into JobBOSS². If you'll quote outside the ERP, test the actual handoff with your quoting tool, whichever one it is. QuotedPart's Send to JobBOSS² goes through ECI's own API and creates estimates, routing and the quote. Check it on your own JobBOSS² data like any other.
Sources and limits
Claims are dated where they can change. Product calculations are examples from the stated inputs, not a promise about a customer's quote. Competitor wording is attributed to the source shown.
- JobBOSS²: Capterra shows 4.2 out of 5 from 867 reviews; subscores ease of use 4.1, value for money 4.1, customer service 4.4; no free trial listed — source (checked 2026-10-30)
- JobBOSS²: Capterra's review summary: support praised (89% positive of 262 mentions); glitches and disruptions criticized (70% negative of 115 mentions) (their words: “Responsive knowledgeable assistance 89% positive reviews out of 262”) — source (checked 2026-10-30)
- JobBOSS²: No list price; pricing is tailored to the shop's scale and the functionality it needs (their words: “Our pricing is tailored to the specific scale of your manufacturing operations and the depth of functionality required.”) — source (checked 2026-10-30)
- Capterra JobBOSS² reviews by Ethan R. (2026-09-23), Kate L. (2026-08-03), Henrijs R. (2025-04-14), Jhonny D. (2025-04-11) and Brandan L. (2024-10-16), quoted as written. — source (checked 2026-10-30)
- Practical Machinist thread "ERP show down. Jobboss or E2. Current feelings on both?" (2019), quoted as written. — source (checked 2026-10-30)
- Practical Machinist thread "ERP - JobBoss^2 vs. ProShop vs. Something Actually Good?" (2023), quoted as written. — source (checked 2026-10-30)
- G2's JobBOSS² page could not be read on 2026-10-30, so no G2 figures are given.
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